1. When are cake jars shipped?
Cake jars are shipped the following Monday after ordering have closed. This allows time for all jars to be freshly baked, assembled, and carefully packaged before shipment.
2. When are orders for Cake Jars accepted?
Orders are accepted during open ordering periods. When orders are closed, announcements will be posted on our social media and website.
3. How do I place an order?
Orders can be placed directly through our website. Simply select your flavor, choose your quantity, and complete checkout.
4. What is your refund policy?
All sales are final. However, if your order arrives damaged, please contact us within 24 hours of delivery with photos of the package and product so we can evaluate the issue and make it right.
5. What shipping method do you use?
All cake jars are shipped using express shipping due to the perishable nature of the product. This shipping method helps maintain freshness and quality during transit. Express shipping is required for all orders and cannot be changed.
6. Do you offer local pickup or delivery?
Yes. Local pickup is available and the pickup address will be provided once your order is completed. We also offer local delivery within a limited mile radius for an additional delivery fee. Delivery availability may depend on your location.
7. How long do the cake jars stay fresh?
Our cake jars remain fresh for up to 14 days when refrigerated and unopened. For longer storage, they can remain fresh for up to 45 days when frozen and unopened.
8. How should I enjoy my cake jar?
For the best flavor and texture, allow the jar to reach room temperature or microwave for 10 to 15 seconds before enjoying.
9. What size jars are available for shipping?
Cake jars available for shipping are Large 16 oz jars. This size is used to ensure the best quality and stability during transit.
10. Do you offer custom flavors or custom orders?
Yes. We do offer custom flavors and custom orders. Please contact us directly for more details and availability.
11. Are your cake jars freshly made?
Yes. Every cake jar is freshly made to order. We do not keep premade jars on hand.